Privacy Policy
Any information you provide about yourself (“personal information”) to us Communicorp UK Limited will only be used in accordance with our Privacy Policy, detailed below.
This Privacy Policy outlines the kinds of personal information we collect, how we use personal information, who we share it with and your rights regarding the personal information you provide to us.
1. Who we are
We are Communicorp UK, the 4th largest radio group in the UK, home to some of the biggest media brands broadcasting across the UK including Capital, Heart, Smooth and XS Manchester. We deliver Mobile Digital Out of Home campaigns via GoMo Digital and our group of companies includes the Sport Social Podcast Network, Europe’s largest sport podcast network.
Communicorp UK’s group of companies that are registered data controllers are
- Communicorp UK Limited
- Galaxy Radio Scotland Ltd
- Voiceworks (Sport) Limited
- Mindfield Advertising and Marketing Limited
- GOMO Outdoors Limited
- Real Radio North Limited
- Cardiff Broadcasting Company Ltd
- Real Radio XS Limited
- Smooth Radio Limited
- Smooth Radio Midlands Ltd
- Smooth Radio NE Ltd
- The St Albans and Watford Broadcasting Company Ltd
- Real Radio (Yorkshire) Limited
For the purposes of how we use your personal information across our brands and platforms (e.g. our websites and apps) in the ways described in this Privacy Policy, Communicorp UK Limited is the main data controller. This Privacy Policy explains how we collect and use information about you when you interact with our radio brands, apps, podcasts and this website.
Please note, this Privacy Policy does not apply to websites or text services operated by third parties that we may provide a link to which have separate Privacy and Cookie Policies.
2. Collection of Information
We collect personal information from you through your interaction via our websites and services. The information we collect will vary depending on your request but could include name, address, phone number, email address, company, IP Address, age, gender, date of birth, username, password. This may include when you complete, apply for a job with us or contact us about advertising or any other enquiry.
We may also ask for additional information depending on the nature of the service provided. Unless stated, the data fields we request must be completed.
We will only collect sensitive personal information (also known as ‘special category personal data’) from you if you provide us with it. Sensitive personal information includes information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life or sexual orientation.
Please do not submit such sensitive information if you do not wish for us to process it.
Cookies
We also collect data via cookies for analytics, advertising, and performance tracking. See our Cookie Policy for more details..
3. Use of Information
We will use your personal information for a number of purposes including the following:
- to provide, administer and communicate with you about our services and promotions
- to contact you about a submission to us, including any content you may provide.
- to consider your application for a job with us.
- to analyse and improve the services we offer.
- to send you marketing communications about content, products, events and promotions by us, that you might be interested in.
- To fulfil contractual obligations
- To fulfil a prize
We may also use your personal information in other ways but will ensure that we notify you of this.
Legal Basis for Processing
- We process personal data under the following legal basis:
- Consent: For Marketing and advertising communications
- Performance of a contract: To deliver requested services
- Legitimate Interest: For internal analysis, marketing, and improving user experiences
- Legal Obligation: To comply with laws or legal requests.
We hold personal information for different purposes and the length of time we keep your information will vary depending on the services or products we are providing. We will only keep your data for a reasonable period of time, which is based on the purpose for which we are using your data. Once that purpose has been fulfilled, we will securely delete your data or anonymise your information (so that we, or anyone else, can no longer tell that data relates to you) unless we are required to retain the data longer for legal, tax or accounting reasons.
To determine the period we store personal information, we always stick to these principles:
- we will only keep your information for as long as we need to, and
- we think about what type of information it is, the amount collected, how sensitive or intrusive it might be and any legal requirements.
4. Sharing Information
We may share your personal data with third-party service providers to help us deliver our services. Such third parties will be provided with personal information necessary to perform the services on our behalf but are not authorised to use such information for any other purposes. We will not sell, trade, rent or otherwise pass on your personal information to others, including any personal information that we collect through the use of cookies, except as described here or with your prior consent. Only where you have agreed to receive marketing communications from third parties, will we pass on your personal information for this purpose. We reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.
We may share anonymous aggregate statistics about our users, sales and traffic patterns with other third parties. However it will not be possible to identify you from this information. Some of this information may be collected using cookies as described above and in our cookie policy.
If you enter a competition we may, if you have agreed, disclose your information to the competition sponsors. If you are a prize winner, we will give your information to the sponsors and share your information with the parties to provide prizes to the winners.
5. Data Transfers
We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect the information as described in this Privacy Policy.
6. Your Rights
You have certain rights to the personal information we process about you. You have the right to request that we cease sending marketing communications, whether by e-mail or otherwise, to you. You can do this by checking certain boxes when we collect your personal information or by clicking the unsubscribe link in the marketing e-mails you receive from us. You can also do this by contacting us at compliance@communicorpuk.com.
You may request access to the personal information we hold about you. If you would like to submit a request please contact us at compliance@communicorpuk.com.
You have the following rights regarding your personal data:
Right to Access: You can request a copy of the personal data we hold about you, as well as information on how we process it.
Right to Rectification: If your data is inaccurate or incomplete, you can request that it be corrected or updated.
Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data, for example, if it’s no longer needed for the purpose it was collected.
Right to Object: You can object to certain types of data processing, such as direct marketing.
Right to Restrict Processing: You can request that we limit the processing of your personal data, for instance, if you’re contesting its accuracy.
Right to Data Portability: You can request that we transfer your personal data to another service provider in a commonly used format.
Right to Withdraw Consent: If you’ve given consent for processing (e.g., for marketing), you can withdraw it at any time without affecting the legality of processing done prior to withdrawal.
To exercise any of these rights, contact us a compliance@communicorpuk.com
7. Changes to our Privacy Policy
We reserve the right to change our Privacy Policy and all changes will be posted here. Where the changes are significant, we may also choose to email all users of our websites with the new Privacy Policy.
8. Contact Us
If you have any questions or comments about this Privacy Policy or if you would like to exercise your rights please contact us at: compliance@communicorpuk.com
You have the right to lodge a complaint with the relevant supervisory authority in the UK this is the Information Commissioner’s Office, you can find the contact details and more information here
Last Updated October 2024
